How ITIL’s Ownership Transition Impacts the ITSM Market
GigaOM
OCTOBER 1, 2024
As a result, the information technology service management (ITSM) market’s understanding of familiar ITIL solution certification organizations (SerView and Pink Elephant), which have been relied upon for decades, no longer exists in the same way. ITIL 2 added definitions related to service support and delivery.
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