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Outsourced Call Center Security: Protecting Customer Data

Telecomic

Ongoing employee training and awareness programs are another best practice for educating call center staff on the importance of data security and the procedures for handling sensitive customer information. These risks often involve attempts to exploit system vulnerabilities to gain access to customer data or disrupt operations.

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How to Upgrade Communications Tech for Your Business

NetWork Telecom

Cloud-based solutions eliminate the need for on-premise hardware and software, reducing maintenance costs and IT overhead. Identifying Legacy Systems: Outdated Hardware: Identify any outdated hardware, such as: Aging phone systems Routers Switches Legacy hardware can be less reliable, less secure, and less efficient.

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Debunking Cloud Phone System Myths: A Comprehensive Analysis

CADY

These include identity and access control, zero-trust environments, data encryption in transit, use, and rest, automated threat detection, incident response and recovery, firewall protection, PCI, HIPAA, ISO, and FedRAMP compliance, 24/7 monitoring, and physical data center security.

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8 Benefits of UCaaS for Your Organization

VoIP Info

Gone are the days when communications infrastructure was completely managed in-house; when organizations had to purchase, maintain, and upgrade their hardware and software. Generally, cloud-based communications providers use advanced firewalls, multiple security layers, and all-time monitoring. But before that, let’s define UCaaS.