Mobilise
DECEMBER 28, 2022
Another year flew by! At Mobilise, it was a year full of growth and exciting opportunities. Our team expanded, we worked with many interesting clients and launched a new product – our eSIM SDK solution. Our marketing team and performance flourished too! We are especially proud of our telecom blog and pleased that we could […] The post Year in Review – Top 10 Mobilise Insights in 2022 appeared first on Mobilise Global.
Iconxsolutions
DECEMBER 20, 2022
Reconciliation of interconnect supplier costs continues to be a critical task for management of wholesale margins in telecoms. Operators are reporting that settlement of interconnect charges for Voice and Messaging services is growing in complexity and resulting in time-consuming disputes with their wholesale partners. Interconnect charging variances can still range from 0.5% to 5%.
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VoIP Info
DECEMBER 15, 2022
Every customer interaction in your call center is essentially a goldmine of data. Unfortunately more often than not companies are not using this data at its full potential. Do you want to improve the experience of your customers going forward? Have you considered all the advantages of call center analytics ? Let’s examine the benefits and how you can make the best out of it to improve your customer service and make it nothing less than exceptional.
2600Hz Blog
DECEMBER 12, 2022
During a time of economic downturn, contact centers are forced to do more with less. Even though this may sound difficult, it is entirely possibly with cloud solutions. The benefits of the cloud are reemerging, such as lower upfront costs, reduced IT staffing, and instant software updates. As a result, CCaaS investments are soaring. Those businesses who recognize the importance of the customer experience, doing more with less, and recognizing the benefits of hybrid work are adopting CCaaS, and C
MCXess
DECEMBER 6, 2022
18xy and Directory Inquiry Services in the Netherlands What is going to change Forwarding services and Directory Inquiry Services in the Netherlands were allowed on both 0906 and 18xy numbers and all caller charges as available for all Dutch premium rate numbers. This is changing. Outline of the main changes: All types of call forwarding services are allowed only on 18xy numbers (i.e. a 0906 number may no longer be used for call forwarding services) Every caller must be answered personally Calle
Get VoIP
NOVEMBER 28, 2022
Skills-based routing is a call center routing system that helps callers get an agent with the right skills most relevant to their needs. Read on to learn more about its benefits and how to set it up.
Screen Beam
NOVEMBER 25, 2022
It’s always nice when a team leaves a meeting feeling inspired and excited. It’s even better when the meeting has been productive. When a great team works together under ideal conditions, amazing things happen. The problem with team meetings—even with outstanding teams—is that conditions are often less than ideal. Collaboration can be challenging, especially in […] The post How Windows Ink & Interactive Touch Transforms Collaborative Meetings appeared first on The ScreenBeam Blog.
Telecommunications Trends brings together the best content for telecommunication professionals from the widest variety of industry thought leaders.
Telecom Blogs
AUGUST 6, 2022
In my previous blogs, I covered some important topics, including how enterprise networks or IT networks could evolve to integrate Private 5G (P5G) network on their premises or hybrid cloud. Moreover, it’s also known that P5G networks have been on roll for past few months, where service providers and enterprises are partnering to solve different business use cases, collaboratively.
CompereMedia
JUNE 30, 2022
The telecom and media marketing landscape is evolving rapidly. In 2025, staying ahead means understanding and adapting to emerging trends. Our 2025 Telecom & Media Marketing Trends report offers a clear roadmap to navigate these changes with confidence. Key Trend Highlight: Verify or Vacate In response to heightened scrutiny from regulatory bodies and fierce competition, telecom companies are shifting towards claims-based messaging.
Review VoIP
MAY 29, 2022
When it comes to school safety and the health of our children, having access to the school directory is paramount. One way to ensure the ultimate care for our children is with the best telephone systems for schools. Until new technology revolutionized communications, schools were stuck with traditional landline phone services. VoIp (Voice over Internet Protocol) systems are changing how schools conduct their communications.
Mobilise
DECEMBER 20, 2022
While you’re more than likely reviewing, or eagerly awaiting, for your Spotify Wrapped, Snapchat Year in Review and Instagram Playback. Have you reviewed the telecoms happenings from this past year? The pandemic undoubtedly changed the telecoms game completely, and in 2022, we’ve seen the post-COVID landscape begin to take shape. With the year coming to […] The post Telecoms’ 2022 wrapped – The key events in telecoms from the past year appeared first on Mobilise Global.
Iconxsolutions
DECEMBER 14, 2022
iCONX are committed to delivering a secure and high quality cloud service using the latest technologies and business practice. Our cloud services process large volumes of client telco data. In our custodian role, we are responsible for assuring data security for our clients, financial integrity for our client’s shareholders, and data privacy for our client’s customers.
ersi
SEPTEMBER 14, 2022
Esri is back as a member of the TM Forum ! We are interested in understanding more about how our telecommunications community is leveraging the standards and frameworks that TM Forum offers. The goal is to look for opportunities for collaboration between the TM forum and Esri.
2600Hz Blog
OCTOBER 6, 2022
Last year, we posted a 3-part series on hybrid work, investing in technology to support a distributed workforce, streamlining virtual meetings , and managing a hybrid workforce. A year later, returning to the office is a very hot topic! As of Labor Day, many companies wanted their employees back in the office. Several CEOs are now demanding their workers come back to headquarters.
MCXess
OCTOBER 6, 2022
Customer Service and Support hype cycle Telephony as an Enabler Telephony is one of the oldest telecommunication channels out there, yet it is as relevant as it has ever been. When deployed right, telephony can be an enabler for rapid innovation as presented in the Customer Service and Support Hype Cycle. Fast moving innovations in the Customer Service and Support Hype Cycle It is an exiting time.
Get VoIP
DECEMBER 13, 2022
Incorporating call center gamification into your workforce management strategy increases employee engagement, reduces agent attrition, and improves performance standards.
Screen Beam
JULY 15, 2022
Many companies are operating under a new framework with a hybrid workforce. As a result, the amount of communication happening through technology platforms is at an all-time high. This communication is essential to collaboration and a successfully operating workforce. What is the key to this new technologically based communication infrastructure? Simplicity.
Intraway
OCTOBER 6, 2022
Learn all about MWC 22 Las Vegas: The three-day event that brought stakeholders together to showcase the latest innovative technology, policies, and their impact on business and society. The post Highlights of MWC 22 Las Vegas appeared first on Intraway Blog.
Telecom Blogs
AUGUST 5, 2022
Private 5G has certainly built momentum. Many service providers, including telcos, across globe are piloting numerous use cases, across industries, including media, retail, manufacturing, and sports. As telcos are upgrading their networks from 5G NSA (non-standalone) to SA (standalone), it’s imperative that they will also be looking to build more revenue driven services, in-line with 5G SA capabilities.
CompereMedia
JUNE 30, 2022
As AI and data analytics transform marketing, brands have unprecedented opportunities to create hyper-personalized experiences. Discover how leveraging data can revolutionize your marketing strategy. Key Trend Highlight: Personalization Renaissance Fueled by advancements in artificial intelligence, data analytics, and consumer expectations, the opportunity to elevate personalized marketing techniques has never been greater.
Review VoIP
MAY 10, 2022
Can you reimagine the communication system with VoIP for schools if you are running on legacy telephone systems and are having a hard time keeping up with today’s ever-changing communication technology? Then it might be time to consider VoIP for universities and the many advantages that come with these systems. Many universities have made the switch from traditional landlines to more advanced VoIP phone systems.
Mobilise
DECEMBER 6, 2022
Digitalisation and digital transformation are sweeping across all industries, not just telecom. Big tech companies have set customer experience (CX) standards, such as Apple and Spotify. Now, competition is fiercer than ever, thanks to Over-The-Top (OTT) service providers and digital-native telcos. Thanks to evolving customer needs and higher CX standards, you’d assume the telecommunications industry […] The post Digitalisation in Telecom: 3 Steps to Become a Digital-First Telco appeared f
OMA
APRIL 22, 2022
OMA SpecWorks defines new Objects for nuSIM The increasing demand for power-efficiency, robustness and small form factors along with growing simplicity needs along the value chain have caused the mobile industry to consider alternative solutions to the classical SIM, spearheaded by the integrated SIM (iSIM) – where the SIM functionality is integrated into the application processor or radio chip. nuSIM is an optimized iSIM solution for IoT.
ersi
JULY 22, 2022
It is a very useful tool. Does this tool support reference data service that contain attribute rule setup in an enterprise SDE database?
2600Hz Blog
MAY 17, 2022
In order to compe te in today's m ar ket, businesses need to be flexible and agile, which requires taking advantage of different tech nologies. These technologies, while developed to streamline businesses, can be overwhelming because there are so many different apps and tools, and these new technologies may not easily integrate into your current platform.
MCXess
APRIL 29, 2022
Onno Westra and Frank Heijtlager appointed in the Board of Directors of MCXess Onno Westra as CEO and Frank Heijtlager as CCO have been appointed as the new Board of Directors and will continue the work of Marcel Dijkstra. Appointment Board of Directors MCXess With a joint history of 26 years with MCXess, they are the right persons to continue in the spirit of MCXess.
Get VoIP
AUGUST 31, 2022
Choosing between RingCentral and Vonage? Read our detailed comparison of features, pricing, pros & cons and choose the VoIP provider that best fits your business.
Screen Beam
JULY 6, 2022
The era of hybrid work is ever-present in today’s leading industries. More and more companies are meeting in person again while still looking for ways to integrate employees that work remotely. The recent InfoComm 2022 conference for the pro av industry was a reminder of this return. Mike Ehlenberger, Vice President and General manager […] The post ScreenBeam Breaks Barriers at InfoComm 2022 appeared first on The ScreenBeam Blog.
Intraway
SEPTEMBER 29, 2022
Learn more about all the themes covered during DTW: Public cloud, cloud-native networks, 5G network slicing, automation, and B2B services. The post DTW Wrap-Up: Can CSPs add value to the public cloud? appeared first on Intraway Blog.
Telecom Blogs
AUGUST 2, 2022
TRAI, the telecom regulator of India, recently published recommendations on spectrum auction for IMT/5G services in India. While there are lots of noteworthy recommendations, we would limit this blog to discuss the DoT’s point of view, when they rejected some of the recommendations by TRAI for deploying Captive Private 5G Networks for Enterprises, esp.
VoIP Info
DECEMBER 6, 2022
In 2022, 16% more employees wanted to work in a hybrid workplace than in 2021. Indeed, around 44% of millennials and 40% of Gen Z prefer to work remotely—much more than those who want to work in a hybrid workplace. Image via Owl Labs What does this mean? Organizations need to pay attention to the technology that supports remote and hybrid working arrangements.Luckily, cloud-based communications technologies are becoming popular as network speeds accelerate globally.
Review VoIP
APRIL 29, 2022
When it comes to tips for choosing a business VoIP service for your company, there are some things you should do before you make a decision. One of the best things you can do is read a variety of VoIP reviews but knowing where to read them to get the best information is another matter unless you have Review VoIP as you guide. With the ever-changing technology of communications heading into the future, it is important to get the right VoIP service provider at the right price that not only meets y
Mobilise
NOVEMBER 29, 2022
Freenet is the largest network-independent telecommunications company in Germany, offering telecommunication, radio and TV, mobile communications, mobile Internet, and digital lifestyle services. It provides a portfolio of services and products primarily in the area of mobile voice and data services. Mobilise had worked with Freenet before to launch a premium Wi-Fi service to their valued […] The post Enhanced Service Quality – Freenet Case Study appeared first on Mobilise Global.
Mobilise
NOVEMBER 22, 2022
eKYC in telecom, also known as Electronic Know Your Customer, is an overlooked yet important part of creating a fully digital customer onboarding process. Not many service providers (SPs) currently have the feature implemented. Or they have it, but it doesn’t provide a fully frictionless experience, where the eKYC check takes up to 24 hours […] The post eKYC in telecom – What is it and why do telcos need it?
Mobilise
NOVEMBER 15, 2022
Digital transformation is sweeping across every industry, especially the telecommunications sector. Everything is digital – shareholders demand it, and customers expect it. Big tech companies, such as Apple and Spotify, have set current customer experience (CX) standards. And competition is fiercer than ever thanks to Over-The-Top (OTT) service providers and digital native telcos.
Mobilise
NOVEMBER 8, 2022
In the highly competitive telecoms industry, customer experience stands out as a pivotal factor that differentiates leading providers from the rest of the pack. With technological advancements levelling the playing field in terms of service offerings, the quality of customer interaction and satisfaction of telecom customer experience has emerged as the battleground where loyalty and […] The post 9 ways to improve telecom customer experience appeared first on Mobilise Global.
Mobilise
NOVEMBER 7, 2022
In response to the growing demand for digital services from service providers (SPs) and their customers alike, telecom software provider and eSIM as a Service pioneer, Mobilise, has launched its eSIM software development kit — SDK. The eSIM SDK solution allows SPs to offer global connectivity to customers from within their existing applications. Including an […] The post Instantly integrable eSIM capabilities – Launch of “drop-in” eSIM solution for service providers appeared first on
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