Get VoIP

APRIL 14, 2023

Average Handle Time is the time that it takes to completely resolve a customer service issue or transaction from beginning to end. Read on to learn more.

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Mobilise

APRIL 12, 2023

There’s been a steady decline in the average revenue per user (ARPU) in telecom. As digitalisation in telecom is accelerating and market saturation and fierce competition continue to challenge traditional growth avenues, telcos must explore innovative strategies to enhance ARPU. This blog delves into various techniques that telecom companies can leverage to not only retain […] The post 5 Ways to Increase ARPU in Telecom Industry appeared first on Mobilise Global.

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Intraway

APRIL 12, 2023

Revolutionize your NaaS journey with Intraway's domain automation expertise. Our cloud-native, no-code solution enables effortless service management, deployment, and scalability. The post Intraway’s Guide to NaaS Companies: The Future of Networking appeared first on Intraway Blog.

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Telecom Blogs

APRIL 11, 2023

(For sake of convenience Cloud is referred as Public Cloud in this blog) For past few months, I noticed there’s deep sense of dilemma among Telcos on various transformational aspects, esp. when they are adopting hybrid cloud for digital transformation. Understandably this dilemma is good thing on Telcos part, but making right choices, with dilemma is not an easy task, and let me elaborate a bit further.

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2600Hz Blog

APRIL 11, 2023

AI will augment call centers in training new agents in real time, assist agents in more complex calls, and even add Sentiment Analysis to ensure the caller is satisfied with their experience.

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Telecoms Telecommunication 52