VoIP Info

DECEMBER 15, 2022

Every customer interaction in your call center is essentially a goldmine of data. Unfortunately more often than not companies are not using this data at its full potential. Do you want to improve the experience of your customers going forward? Have you considered all the advantages of call center analytics ? Let’s examine the benefits and how you can make the best out of it to improve your customer service and make it nothing less than exceptional.

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Iconxsolutions

DECEMBER 14, 2022

iCONX are committed to delivering a secure and high quality cloud service using the latest technologies and business practice. Our cloud services process large volumes of client telco data. In our custodian role, we are responsible for assuring data security for our clients, financial integrity for our client’s shareholders, and data privacy for our client’s customers.

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2600Hz Blog

DECEMBER 12, 2022

During a time of economic downturn, contact centers are forced to do more with less. Even though this may sound difficult, it is entirely possibly with cloud solutions. The benefits of the cloud are reemerging, such as lower upfront costs, reduced IT staffing, and instant software updates. As a result, CCaaS investments are soaring. Those businesses who recognize the importance of the customer experience, doing more with less, and recognizing the benefits of hybrid work are adopting CCaaS, and C

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Get VoIP

DECEMBER 13, 2022

Incorporating call center gamification into your workforce management strategy increases employee engagement, reduces agent attrition, and improves performance standards.

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