Sat.Nov 26, 2022 - Fri.Dec 02, 2022

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What is Skills-Based Routing? Benefits & Best Practices

Get VoIP

Skills-based routing is a call center routing system that helps callers get an agent with the right skills most relevant to their needs. Read on to learn more about its benefits and how to set it up.

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Enhanced Service Quality – Freenet Case Study

Mobilise

Freenet is the largest network-independent telecommunications company in Germany, offering telecommunication, radio and TV, mobile communications, mobile Internet, and digital lifestyle services. It provides a portfolio of services and products primarily in the area of mobile voice and data services. Mobilise had worked with Freenet before to launch a premium Wi-Fi service to their valued […] The post Enhanced Service Quality – Freenet Case Study appeared first on Mobilise Global.

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