6 Steps to Building a Call Center Incentive Program
VoIP Info
JANUARY 26, 2023
We all seek recognition for our hard work, but for call center agents, who often work in large teams, it’s hard to stand out and be recognized for their individual contributions. Instead, it is more common to be assessed based on the overall team performance, which isn’t always fair. Whether you’re a business owner or a call center team leader, a simple but effective way to resolve this issue is through a call center agent recognition program.
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