Mobilise
DECEMBER 28, 2022
Another year flew by! At Mobilise, it was a year full of growth and exciting opportunities. Our team expanded, we worked with many interesting clients and launched a new product – our eSIM SDK solution. Our marketing team and performance flourished too! We are especially proud of our telecom blog and pleased that we could […] The post Year in Review – Top 10 Mobilise Insights in 2022 appeared first on Mobilise Global.
Iconxsolutions
DECEMBER 20, 2022
Reconciliation of interconnect supplier costs continues to be a critical task for management of wholesale margins in telecoms. Operators are reporting that settlement of interconnect charges for Voice and Messaging services is growing in complexity and resulting in time-consuming disputes with their wholesale partners. Interconnect charging variances can still range from 0.5% to 5%.
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VoIP Info
DECEMBER 15, 2022
Every customer interaction in your call center is essentially a goldmine of data. Unfortunately more often than not companies are not using this data at its full potential. Do you want to improve the experience of your customers going forward? Have you considered all the advantages of call center analytics ? Let’s examine the benefits and how you can make the best out of it to improve your customer service and make it nothing less than exceptional.
2600Hz Blog
DECEMBER 12, 2022
During a time of economic downturn, contact centers are forced to do more with less. Even though this may sound difficult, it is entirely possibly with cloud solutions. The benefits of the cloud are reemerging, such as lower upfront costs, reduced IT staffing, and instant software updates. As a result, CCaaS investments are soaring. Those businesses who recognize the importance of the customer experience, doing more with less, and recognizing the benefits of hybrid work are adopting CCaaS, and C
MCXess
DECEMBER 6, 2022
18xy and Directory Inquiry Services in the Netherlands What is going to change Forwarding services and Directory Inquiry Services in the Netherlands were allowed on both 0906 and 18xy numbers and all caller charges as available for all Dutch premium rate numbers. This is changing. Outline of the main changes: All types of call forwarding services are allowed only on 18xy numbers (i.e. a 0906 number may no longer be used for call forwarding services) Every caller must be answered personally Calle
Get VoIP
DECEMBER 13, 2022
Incorporating call center gamification into your workforce management strategy increases employee engagement, reduces agent attrition, and improves performance standards.
Mobilise
DECEMBER 20, 2022
While you’re more than likely reviewing, or eagerly awaiting, for your Spotify Wrapped, Snapchat Year in Review and Instagram Playback. Have you reviewed the telecoms happenings from this past year? The pandemic undoubtedly changed the telecoms game completely, and in 2022, we’ve seen the post-COVID landscape begin to take shape. With the year coming to […] The post Telecoms’ 2022 wrapped – The key events in telecoms from the past year appeared first on Mobilise Global.
Telecommunications Trends brings together the best content for telecommunication professionals from the widest variety of industry thought leaders.
VoIP Info
DECEMBER 6, 2022
In 2022, 16% more employees wanted to work in a hybrid workplace than in 2021. Indeed, around 44% of millennials and 40% of Gen Z prefer to work remotely—much more than those who want to work in a hybrid workplace. Image via Owl Labs What does this mean? Organizations need to pay attention to the technology that supports remote and hybrid working arrangements.Luckily, cloud-based communications technologies are becoming popular as network speeds accelerate globally.
Mobilise
DECEMBER 6, 2022
Digitalisation and digital transformation are sweeping across all industries, not just telecom. Big tech companies have set customer experience (CX) standards, such as Apple and Spotify. Now, competition is fiercer than ever, thanks to Over-The-Top (OTT) service providers and digital-native telcos. Thanks to evolving customer needs and higher CX standards, you’d assume the telecommunications industry […] The post Digitalisation in Telecom: 3 Steps to Become a Digital-First Telco appeared f
Get VoIP
DECEMBER 18, 2022
This guide will help you select the best communication channels for a variety of business correspondence needs from formality to method and more.
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