Get VoIP
NOVEMBER 28, 2022
Skills-based routing is a call center routing system that helps callers get an agent with the right skills most relevant to their needs. Read on to learn more about its benefits and how to set it up.
Mobilise
NOVEMBER 29, 2022
Freenet is the largest network-independent telecommunications company in Germany, offering telecommunication, radio and TV, mobile communications, mobile Internet, and digital lifestyle services. It provides a portfolio of services and products primarily in the area of mobile voice and data services. Mobilise had worked with Freenet before to launch a premium Wi-Fi service to their valued […] The post Enhanced Service Quality – Freenet Case Study appeared first on Mobilise Global.
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Screen Beam
NOVEMBER 25, 2022
It’s always nice when a team leaves a meeting feeling inspired and excited. It’s even better when the meeting has been productive. When a great team works together under ideal conditions, amazing things happen. The problem with team meetings—even with outstanding teams—is that conditions are often less than ideal. Collaboration can be challenging, especially in […] The post How Windows Ink & Interactive Touch Transforms Collaborative Meetings appeared first on The ScreenBeam Blog.
MCXess
NOVEMBER 7, 2022
Countries in the spotlight USA In this edition of Countries in the spotlight: The USA with USA Phone Numbers. The USA economy is the biggest in the world in terms of GDP. It has a powerful consumer market. The household consumption expenditure is almost 3 times as high as the runner up (China). The USA has the largest market with a single currency, central government and integrated legal system.
Mobilise
NOVEMBER 22, 2022
eKYC in telecom, also known as Electronic Know Your Customer, is an overlooked yet important part of creating a fully digital customer onboarding process. Not many service providers (SPs) currently have the feature implemented. Or they have it, but it doesn’t provide a fully frictionless experience, where the eKYC check takes up to 24 hours […] The post eKYC in telecom – What is it and why do telcos need it?
Mobilise
NOVEMBER 15, 2022
Digital transformation is sweeping across every industry, especially the telecommunications sector. Everything is digital – shareholders demand it, and customers expect it. Big tech companies, such as Apple and Spotify, have set current customer experience (CX) standards. And competition is fiercer than ever thanks to Over-The-Top (OTT) service providers and digital native telcos.
Mobilise
NOVEMBER 8, 2022
In the highly competitive telecoms industry, customer experience stands out as a pivotal factor that differentiates leading providers from the rest of the pack. With technological advancements levelling the playing field in terms of service offerings, the quality of customer interaction and satisfaction of telecom customer experience has emerged as the battleground where loyalty and […] The post 9 ways to improve telecom customer experience appeared first on Mobilise Global.
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