Mobilise

NOVEMBER 29, 2022

Freenet is the largest network-independent telecommunications company in Germany, offering telecommunication, radio and TV, mobile communications, mobile Internet, and digital lifestyle services. It provides a portfolio of services and products primarily in the area of mobile voice and data services. Mobilise had worked with Freenet before to launch a premium Wi-Fi service to their valued […] The post Enhanced Service Quality – Freenet Case Study appeared first on Mobilise Global.

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Radio Telecommunication Mobile Internet 52

Get VoIP

NOVEMBER 28, 2022

Skills-based routing is a call center routing system that helps callers get an agent with the right skills most relevant to their needs. Read on to learn more about its benefits and how to set it up.

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Screen Beam

NOVEMBER 25, 2022

It’s always nice when a team leaves a meeting feeling inspired and excited. It’s even better when the meeting has been productive. When a great team works together under ideal conditions, amazing things happen. The problem with team meetings—even with outstanding teams—is that conditions are often less than ideal. Collaboration can be challenging, especially in […] The post How Windows Ink & Interactive Touch Transforms Collaborative Meetings appeared first on The ScreenBeam Blog.

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MCXess

NOVEMBER 7, 2022

Countries in the spotlight USA In this edition of Countries in the spotlight: The USA with USA Phone Numbers. The USA economy is the biggest in the world in terms of GDP. It has a powerful consumer market. The household consumption expenditure is almost 3 times as high as the runner up (China). The USA has the largest market with a single currency, central government and integrated legal system.

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Phone Marketing Mobile Internal calling 52

Mobilise

NOVEMBER 22, 2022

eKYC in telecom, also known as Electronic Know Your Customer, is an overlooked yet important part of creating a fully digital customer onboarding process. Not many service providers (SPs) currently have the feature implemented. Or they have it, but it doesn’t provide a fully frictionless experience, where the eKYC check takes up to 24 hours […] The post eKYC in telecom – What is it and why do telcos need it?

Telecoms 52

Telecoms 52

Mobilise

NOVEMBER 15, 2022

Digital transformation is sweeping across every industry, especially the telecommunications sector. Everything is digital – shareholders demand it, and customers expect it. Big tech companies, such as Apple and Spotify, have set current customer experience (CX) standards. And competition is fiercer than ever thanks to Over-The-Top (OTT) service providers and digital native telcos.

Telecommunication 52

Telecommunication 52

Mobilise

NOVEMBER 8, 2022

In the highly competitive telecoms industry, customer experience stands out as a pivotal factor that differentiates leading providers from the rest of the pack. With technological advancements levelling the playing field in terms of service offerings, the quality of customer interaction and satisfaction of telecom customer experience has emerged as the battleground where loyalty and […] The post 9 ways to improve telecom customer experience appeared first on Mobilise Global.

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Telecoms Technology 52