In-Telecom

MAY 28, 2024

SLIDELL, LA., May 28, 2024 — In-Telecom Consulting, LLC, a leading telecommunications and managed services company based in Slidell, LA, has acquired Lantana Communications, a Fort Worth, TX, telecommunications and managed services provider. The strategic acquisition enhanced In-Telecom’s capabilities by increasing its presence in the Texas market and adding a proven carrier services team to enhance In-Telecom’s current offerings.

Communication 130

Communication Telecoms Telecommunication Technology 130

Bicom Systems Blog

MAY 28, 2024

Omnichannel solutions are becoming the norm for customer communications. A framework that opens and unifies varying modes of communication, omnichannel has taken the industry by storm. In fact, the number of companies investing in omnichannel solutions has grown from 20% to more than 80% since 2020 ( PwC ). With its varied features and benefits , like enhancing the customer experience, increasing productivity, and supporting operational efficiency, it is easy to see why omnichannel is so popular

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Communication Unified Communications Marketing 52

Mobilise

MAY 28, 2024

The telecoms industry heavily relies on efficient and robust systems to manage various business operations. Business Support Systems (BSS) and Operational Support Systems (OSS) are crucial IT systems that enable telecom companies to deliver seamless services. However, there’s a lot of confusion surrounding this topic. In this blog, we’ll define the purpose of BSS and […] The post BSS Telecom: 15 FAQ About BSS and OSS in Telecom appeared first on Mobilise Global.

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Telecoms 52

Bicom Systems Blog

MAY 28, 2024

Contact centers (CCs) serve as a dynamic bridge between businesses and their customers. First impressions, often shaped by using vendors’ technologies, are critical and can lead to loyalty or push customers away. Providing consistently good service is imperative. However, modern CCs and their users, like many businesses, still encounter obstacles that can significantly affect their performance.

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Distribution Communication Media Phone 52

Bicom Systems Blog

MAY 28, 2024

Solid support is vital to successfully selling a communications solution. So you are looking for a communications vendor. Whether you are an entrepreneur looking to get started, an established communications provider seeking a better option to support your growth, or a different kind of solutions provider wanting to branch into communications, our biggest piece of advice to you is this: Find a vendor that will be your partner.

Communication 52

Communication Unified Communications Marketing Connectivity 52

Bicom Systems Blog

MAY 28, 2024

We all know how important job satisfaction is. It primarily comes from good infrastructure, but also from a general mastery of equipment, whether it’s hardware or software. And for UCaaS, as well as CCaaS, knowledge of its tools and features contributes greatly to personal satisfaction and business growth. Achieving this, one might assume, is usually tied to effective and meticulous training sessions.

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Platform Education Hardware Communication 52

Bicom Systems Blog

MAY 28, 2024

Aesthetics in the telecommunications world play a surprisingly significant role. Visually appealing design can greatly influence users’ emotions while using telco software or applications. A detailed User Interface (UI) enables seamless and easy human-computer communication through various visual elements (colors, buttons, menus, texts). However, UI simply loses all meaning without the User Experience (UX), which is the way users perceive everything they see and interact with.

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Telecommunication Communication Marketing Platform 52