What is Call Queuing? How it Works & Best Practices
Get VoIP
AUGUST 24, 2022
Poorly-optimized call queues mean extended hold times, decreased agent productivity, and a negative customer experience. The good news is that.
Wed.Aug 24, 2022
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Telecom’s digital customers – who are they and how do we reach them?
Mobilise
AUGUST 24, 2022
The telecommunications industry is brimming with untapped potential. With the dynamic nature of customer expectations, service providers (SPs) now have the potential to understand their clients better than ever before. Today, digital customers and customer experience (CX) are the leading factors in driving customer loyalty and in turn, revenue growth.
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