Tue.Apr 11, 2023

article thumbnail

Telcos let’s make a distinction between Platforms & Clouds!

Telecom Blogs

(For sake of convenience Cloud is referred as Public Cloud in this blog) For past few months, I noticed there’s deep sense of dilemma among Telcos on various transformational aspects, esp. when they are adopting hybrid cloud for digital transformation. Understandably this dilemma is good thing on Telcos part, but making right choices, with dilemma is not an easy task, and let me elaborate a bit further.

article thumbnail

Generative AI in telecom

2600Hz Blog

AI will augment call centers in training new agents in real time, assist agents in more complex calls, and even add Sentiment Analysis to ensure the caller is satisfied with their experience.