Why IVR is Useful For Customer Service Hotlines
VoIP Info
JANUARY 12, 2023
We all know the annoyance of having to wait for a customer service representative to reach our call. Wait times can range from 30 minutes to a few hours. This can negatively impact someone’s schedule if they don’t have time to wait for a response. Doctor’s offices, tech companies, banks, and other important sources typically have long wait times. This can cause high levels of client satisfaction.
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